Blank screen on load

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uh not sure what happened there..

or here either

When I load Age of Empires Online, I see the guy on the rock and the boat rocking, then it goes to a black screen and I can click around and hear things being clicked and I can hear the music. I can't see anything though accept the stone mouse pointer. i managed to click on the windows live login prompt and signed in. i looked all over on this site there were others with the same problem but they never seemed to have figured it out or even got any help that i could see... im runing windows vista 32 bit and have more then enuff reqerments to play the game. i tried all the stuff that the other threads talk about with the frame work and screen resoloution etc... to no avail. so i uninstalled all my drivers from cpu to video card to frame work etc and re downloaded them all again and updated windows fully all of this took over 12+ hours of downloading and installing updates (yippie). all of this did nothing that effected my problem at all still does the same thing.so i unistalled the game after all this figured maybe it installed bad maybe.. well i unistalled the game through windows live downloads menu then reinstalled the game from there. after this it did the same thing blank screen.so i unistalled it again using the windows uninstall tool, then i delted the folder the game was installed in , then i ran CCleaner to make sure its completey gone , restarted my comp ran CCleaner again , redownloaded the the installer.exe from this site this time again (did for first install to). then i got the missing granny2.dll, so then i used the full scan option in the game launcher to replace/update the files (again done this several times prior along with other things). then after all this i hit the play button and it shows the guy on the rock and the loading boat and then blam it happpens blank screen again. is there any more hoops you could recommend i go jump through before i can play? i cant find anymore to jump if anyone knows anymore that could be helpful just maybe.

|||are we even supposed to get help on here?
|||I'm wondering about the same, no support at all. I can't even start the game lol ._.|||well? whats the deal day 4 now and no response? microsoft you make billions of dollars a year from your scam like way overpriced products. yet you cant hire four people at like minimum wage to do technical support for the second biggest game title in the microsoft inventory second to only halo. im sorry thats just pathetic period.
|||are we even supposed to get help on here?|||

There's support... The majority of staff are busy dealing with Emails. This game is only 1 week old so expect delays...

Have you tried this fix in the link below?

http://forums.ageofempiresonline.com/forums/thread/49127.aspx

|||ah ok thank you that explains some of it i guess i just havent seen any staff post anywhere on here so whas wondering.... and yes i treid that i think 4 different times thank you though if anyone knows of anythign else please help would really liek to play this game have loved aoe since the first i still play aoe 2 regularly
|||Been waiting on a response for this probably since the 17th or so. I did have 4.0 installed myself and followed that step by step and redid it 4 times to no avail. By the sounds of it they had this problem in beta as well, so doesnt seem like a fix is near.
|||fun stuff
|||If you end up finding a fix , post here. ill do the same lol. Having the exact same issue. windows 7 64bit , .net 4 completely updated with windows update. I even found the .net4 extended and got that. tried removing to 3.5 and then updating that didnt work.gfx card updated. So basically everything you have done lol. Screen still goes black. Made it into the city screen with it tho lol.
|||well i guess its good to see im not the only one. interesting that problem is on multiple platforms, maybe it will get fixed one day...
|||aint got notin better to do, i might start to spam soon
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I went to a website and it said to press alt-enter but i did that and the screen was still back but try it it might work with a different computer